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A practical guide to critical management challenges from today's leading experts.

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THIS EDITION POSTED OCTOBER 20, 2008

HUMAN RESOURCES Get Rid of the Performance Review!
It destroys morale, kills teamwork and hurts the bottom line. And that's just for starters.
By Samuel A. Culbert

VIDEO How should a manager deal with a poorly performing employee to get better results? Samuel Culbert offers his unconventional views, in a conversation with the Journal's Erin White.

DISCUSSION Do you agree that performance reviews do more harm than good? What effects have you seen in your company? What would you suggest that reviews be replaced with? Share your thoughts in an online forum with Samuel Culbert.

AUDIO How should an employee deal with a negative performance review, both during and after the meeting? Samuel Culbert talks with Erin White.

MARKETING Mistakes Marketers Make
Seven pieces of conventional wisdom—and why they are wrong.
By David Corkindale

INFORMATION TECHNOLOGY Prescription for Change
Health care has managed to avoid the information-technology revolution. But it won't for much longer.
By Amar Gupta

VIDEO Amar Gupta talks with the Journal's Erin White about the risks health-care providers should watch out for as they make greater use of information technology

OPERATIONS How to Make Dealerships Strong—and Happy
By M. Eric Johnson and Robert J. Batt

STRATEGY In With the Old
Reconstructed products offer a promising market for many companies. But turning used products into new ones isn't a sure thing.
By John A. Pearce II

MARKETING Notice Me: Cutting Through the Marketing Clutter
By Sridhar Balasubramanian and Pradeep Bhardwaj

GLOBAL BUSINESS Emerging Lessons
For multinational companies, understanding the needs of poorer consumers can be profitable and socially responsible.
By José Antonio Rosa, Madhubalan Viswanathan and Julie A. Ruth

AUDIO

Madhubalan Viswanathan talks about how companies can market to poor consumers without being seen as exploiting them, in an interview with the JournalŐs Erin White

EXECUTIVE BRIEFING The Power of Nonverbal Communication
An interview with Alex "Sandy" Pentland

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